Privacy & Confidentiality Policy

Last updated: June 23, 2026

At Nurtured by Ruta, privacy is treated with care, respect, and discretion.

This Privacy & Confidentiality Policy explains how personal information may be collected, used, disclosed, protected, retained, and accessed when you visit www.nurturedbyruta.com, submit an inquiry, or communicate with Nurtured by Ruta.

This website collects only the information reasonably needed to respond to inquiries, understand your family’s needs, administer requested services, and improve the website experience.

Personal information is not sold or used for unrelated marketing purposes.

1. About This Policy

This policy applies to personal information collected through:

• The Nurtured by Ruta website

• Website inquiry forms

• Email communications

• Introductory conversations

• Scheduling or consultation tools

• Communications related to requested services

Additional privacy and confidentiality terms may be included in a separate client service agreement when a family books care.

2. Information We Collect

When you submit an inquiry or communicate with Nurtured by Ruta, you may be asked to provide:

• Your name

• Email address

• Phone number

• Location

• Service of interest

• Preferred start date

• Baby or child’s age or stage

• Schedule or care requirements

• Information about the support your family is seeking

• Any other information you choose to share

This information helps Nurtured by Ruta understand your inquiry, respond thoughtfully, and determine whether the available services may be a suitable fit.

Please avoid submitting unnecessary medical records, financial information, identification documents, or highly sensitive personal information through the website inquiry form.

3. How Your Information Is Used

Personal information may be used to:

• Respond to your inquiry

• Discuss availability and service options

• Arrange or prepare for an introductory conversation

• Understand your family’s care needs

• Communicate with you about requested support

• Prepare a service proposal or agreement

• Administer an active service relationship

• Maintain appropriate business and administrative records

• Improve the website and inquiry experience

• Meet legal, insurance, accounting, or recordkeeping obligations

Your information will not be sold or shared for unrelated marketing purposes.

Submitting a service inquiry does not automatically subscribe you to newsletters or promotional emails.

4. Consent

By voluntarily submitting information through the website or communicating directly with Nurtured by Ruta, you consent to the collection, use, and handling of that information for the purposes described in this policy or explained at the time it is collected.

Consent may be provided:

• Through the submission of a website form

• Through written or electronic communication

• Verbally during an introductory conversation

• Through a separate service agreement

• Through an optional newsletter or marketing sign-up

You may withdraw your consent, subject to reasonable notice and any applicable legal, contractual, safety, insurance, or recordkeeping requirements.

Withdrawing consent may affect the ability to respond to an inquiry or continue providing requested services.

5. Information About Children and Family Members

An inquiry may include limited information about a baby, child, parent, caregiver, or other family member.

When you provide personal information about another person, you confirm that you have the authority or appropriate permission to share it for the purpose of discussing or arranging care.

Only information reasonably connected to the inquiry or requested service will be collected.

6. Confidentiality

Because the work of Nurtured by Ruta often involves mothers, babies, children, and private households, discretion is central to the practice.

Information shared during an inquiry, introductory conversation, or working relationship is treated with care and confidentiality.

Personal information may be disclosed only when:

• You have provided consent

• It is reasonably necessary to provide a requested service

• A trusted service provider must process the information on behalf of Nurtured by Ruta

• Disclosure is required or permitted by law

• There is an urgent concern involving safety or serious harm

• Disclosure is otherwise authorized by a client service agreement

A separate service agreement may provide additional confidentiality terms for families receiving care.

7. Safeguarding Your Information

Reasonable administrative, technical, and organizational safeguards are used to protect personal information against loss, unauthorized access, disclosure, copying, use, or modification.

Safeguards may include:

• Password-protected accounts and devices

• Limited access to inquiry and client information

• Secure website and email service providers

• Careful handling of records and communications

• Secure deletion or disposal when information is no longer required

• Reviewing the information collected and limiting it to what is reasonably necessary

No online transmission or storage system can be guaranteed to be completely secure.

Please use discretion when deciding what information to submit electronically.

8. Retention of Information

Personal information is retained only for as long as reasonably necessary to:

• Respond to an inquiry

• Provide requested services

• Maintain appropriate business records

• Meet legal, insurance, accounting, or contractual obligations

• Address reasonable follow-up questions or concerns

Inactive inquiry information is generally reviewed and deleted or anonymized within 12 months unless:

• You request continued communication

• The information becomes part of an active client relationship

• A longer period is reasonably required for legal, insurance, accounting, safety, or recordkeeping purposes

• Retention is otherwise required or permitted by law

You may request deletion of your inquiry information, subject to any information that must reasonably be retained.

9. Website Analytics

This website may collect limited information about how visitors use the site, including:

• Pages viewed

• Approximate visit duration

• General device or browser type

• General referral source

• Approximate geographic region

• Interactions with website links or buttons

This information helps Nurtured by Ruta understand how visitors use the website and identify opportunities to improve its content, navigation, and usability.

Website analytics are generally reviewed in an aggregated form and are not intended to identify individual visitors.

10. Cookies and Similar Technologies

This website may use cookies and similar technologies to help the site function, remember preferences, measure website activity, and improve the visitor experience.

These may include:

• Essential cookies required for website operation

• Functional cookies that support website features

• Analytics cookies that help measure website use

You may adjust your browser settings to block or delete cookies. Some website features may not function as intended when certain cookies are disabled.

Where a cookie banner or preference tool is available, you may use it to manage non-essential cookie choices.

11. Third-Party Services

This website may rely on third-party service providers for functions such as:

• Website hosting through Squarespace

• Inquiry-form processing

• Email communication

• Website analytics

• Scheduling or consultation links

• Social-media links

These service providers may process personal information according to their own privacy policies, terms, and security practices.

Only the information reasonably necessary to perform the relevant service will be shared with a third-party provider.

Nurtured by Ruta does not sell personal information to third-party advertisers.

12. Information Processed Outside Canada

Some website, email, analytics, or scheduling providers may process or store information outside Canada.

When information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction.

By using the website or submitting an inquiry, you acknowledge that limited personal information may be processed by service providers located outside Canada.

13. Links to Other Websites

The website may contain links to external websites, professional directories, social-media platforms, or third-party resources.

Nurtured by Ruta does not control and is not responsible for the privacy practices, security, availability, or content of external websites.

Please review the privacy policy of any third-party website before submitting personal information.

14. Accessing or Correcting Your Information

You may ask to:

• Confirm whether personal information about you is being held

• Access the personal information you have provided

• Correct information that is inaccurate or incomplete

• Update your contact information

• Request deletion of information that is no longer required

• Ask how your information has been used or disclosed

Requests should be submitted using the privacy contact information below.

Reasonable steps may be taken to confirm your identity before providing access to or changing personal information.

Access may be limited where required or permitted by law, including where disclosure could reveal personal information about another person.

15. Withdrawing Consent

You may withdraw your consent to the continued collection, use, or disclosure of your personal information by contacting Nurtured by Ruta.

A request to withdraw consent will be respected, subject to:

• Reasonable notice

• Legal or contractual requirements

• Safety or insurance obligations

• Business and recordkeeping requirements

• Information that must reasonably be retained

If consent is withdrawn during an active inquiry or service relationship, any practical consequences will be explained where appropriate.

16. Privacy Questions and Complaints

Privacy questions and concerns will be taken seriously and reviewed as promptly as reasonably possible.

When submitting a question or complaint, please provide enough information to:

• Understand the nature of the concern

• Identify the relevant inquiry or communication

• Review how the information was handled

• Determine whether corrective action is required

Nurtured by Ruta will acknowledge the concern, review the circumstances, and explain any steps taken or reasons for a decision.

If you are not satisfied with the response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

17. Changes to This Policy

This Privacy & Confidentiality Policy may be revised occasionally to reflect changes to:

• The website

• Available services

• Business practices

• Technology

• Third-party service providers

• Legal or regulatory requirements

The revised policy will be posted on this page with an updated revision date.

18. Privacy Contact

Questions, requests, or concerns about this Privacy & Confidentiality Policy may be directed to:

Ruta G., Owner and Privacy Contact
Nurtured by Ruta
Ottawa, Ontario, Canada
Email: nurtured.by.ruta@gmail.com